Estimating:

Most customers like to have an idea of the ballpark of prices that they are to expect.  This helps them to financially plan their projects and to be able to decide up front whether they want to continue to pursue certain countertop types.  Because our pricing structure is very simple, we can usually give a rough estimate by only getting the square footage or a simple drawing of the job and information about the type(s) of material that the customer desires.  We can of course also generate estimates off cabinet layout drawings.  Drawings and other pertinent information can be sent to us via email, fax or phone.  We are also more than happy to meet you in your home and to take measurements ourselves for your estimate.

When we receive the information about your project, we will promptly send you an estimate.   It is good to keep in mind that this is only an estimate and not the exact final cost.  It is common that the first estimate will come back with a few questions from us. Examples of such questions might be:  Will you need countertop removal and disposal? Or, is there backsplash along the wall behind the sink?  We will work with you through these questions and then generate a new estimate based on the new information.  Throughout this estimate process we will answer any questions that you have about the job or any other part of this process.

Acceptance:

Once the details of the estimate have been ironed out, the ball is in your court.  At this point you will have the written estimate which is a very good idea of what the job will cost. If you decide to go ahead with Sound StoneWorks® for your job, then we will go to the next stage of the process.

Templating:

Before we can fabricate, we need to come out to your home or rental and to make precise templates of your countertops.  We will schedule a time with you when we can come and create the templates.  Templating usually takes between one half hour and two hours. We will at this time give you the final cost of the job based off the templates and get a 50% down payment. This down payment is used to pay for the materials and part of the fabrication and travel costs.  The remaining outstanding balance will be due once the job is fabricated and installed.

Slab Selection:

After the estimate has been accepted, we will work with you to pick out the stone slabs for your job.  This step is sometimes done before and sometimes after the Templating Step.  Those customers who want can personally pick out the exact slabs that will be used for their job.  This is done by meeting with one of our sales representatives at one of the local stone slab companies.  The slabs are then put on hold pending the job down payment.  Such a hold will last for two to four weeks.  After this time period, the slab company will expect payment in full.

Other customers prefer not to go through this slab picking process.  They can simply tell us what stone type they want and we’ll order the slabs for their job from one of the slab companies.

Fabrication:

Once the slabs have been decided on, the templates have been made and the down payment has been received, the process goes into the fabrication stage.  After the templating and down payment, jobs can typically be ready to install within two weeks.  We can usually accommodate any special time requirements or constraints.  Please discuss your particular circumstance with a sales representative and we will do all we can to accommodate you.

Installation:

After the countertops have been fabricated, they wait for the installation date.  We will work with you throughout the process to find a good day and time for the installation.  Installations can range from a few hours to a complete day or two depending on the size of the project.

Sound StoneWorks® installers will demolition and dispose of (as needed and agreed on in the sales agreement) your old counters if there are any and install the new ones.  They will fasten the counters and backsplash and set all the seams.  They will drill holes for your sink hardware and your cooktop stove as needed.  They will also mount your sink(s) and attach it to the countertop.  However, you will need to arrange for the hookup of your plumbing and electrical.

Once the installation is done, the outstanding balance on the job is due.

Sales Support:

The Sound StoneWorks® sales staff will be there every step of the way to answer any questions that you may have and to take you through this process.  Please contact us with additional questions.  We appreciate you giving us the opportunity to serve you!

Sincerely,

Sound StoneWorks® Sales Staff

EMAIL: ssi@soundstoneworksinc.com 

PHONE: (360) 297-6960

FAX: (360) 297-6793